Questions we think you
might like answers to

Yes. Smog renders as a protected overlay: people on your call (and screen recordings) can’t see it.
Yes. Panels are translucent by design so you keep full context of what’s behind.

Smog runs on macOS 14.2 or later.

Supported Macs:

  • Apple Silicon (M1, M2, M3, M4…)
  • Intel Macs — only if they can run macOS 14.2+

Windows 10/11 (x64) support is in progress.

Works alongside Google Meet, Zoom, Microsoft Teams, Slack Huddles and others — Smog floats above any app.

The Smog interface and your content (messages, transcripts, notes) are stored locally on your device.

When you use AI features (summaries, answers, notes), Smog sends only the minimal text needed to secure cloud models:

  • Only the required request content is transmitted.
  • Requests are not stored on our side.
Yes. You can move panels across displays (even when another app is full-screen) and keep them always-on-top.
Yes. Any panel can be popped out, repositioned, and docked back to the hub when you’re done.

Smog comes with a few essential shortcuts you can customize:

  • Quick Hide – instantly hide or show Smog.
  • Push-to-Ask – hold to ask the AI a question on the fly.
  • Start / Stop Listen – toggle live transcription.
  • Toggle Vision – enable or disable screen analysis.

You can configure all shortcuts in Settings → Shortcuts.

See the full list in Smog Guide:
https://smog-ai.com/guide

You can reach us directly from the app or via our support page here: https://smog-ai.com/support.

It depends on your plan:

  • Free: best effort within 48–72h on business days.
  • Pro & Student: priority support within 24h on business days (business hours, CET).

Yes. We provide short, step-by-step tutorials that show how to:

  • Install and set up Smog
  • Enable permissions on macOS
  • Use Listen, Vision, and Ask during a call

You can find them in Smog Guide → Tutorials and on our website:
https://smog-ai.com/guide

Please report it through our contact form so we can fix it quickly.

To help us debug, include:

  • A short description of what happened
  • Your Smog app version
  • What you were doing just before the bug
  • Clear steps to reproduce the issue
  • Your OS version (macOS / Windows)
  • Any error message, logs, or screenshot if possible

You can submit the report here:
https://smog-ai.com/support

If Smog doesn't hear anything (no transcript) or no questions appear, it's almost always caused by missing permissions on your device.

Symptoms: empty transcript, no detected questions, or intermittent detection.

Smog needs access to your microphone and (optionally) screen recording to work properly. If those permissions were denied once, macOS won't ask again — you must enable them manually.

Follow our step-by-step permission guide here:
https://smog-ai.com/guide#permissions

Checks:

  • How to re-enable the microphone for Smog
  • How to enable screen recording (for Vision)
  • What to do if Smog does not appear in the list
  • How to reset permissions if needed

Fix: once permissions are active, restart Smog and test again.

Smog processes audio, detects questions, and runs AI analysis in real time — but a few factors can slow things down.

Here are the most common causes and how to improve speed:

1. Your computer is running low on resources
Smog works best with a modern machine.

  • Minimum: 8 GB RAM
  • Recommended: 16 GB or more
  • Close heavy apps or unused windows (Chrome tabs, video calls, editing tools…)

2. Camera + Smog running at the same time
Video calls already use CPU/GPU. Adding Smog on top can introduce a small delay — especially on older or low-RAM devices.

3. Your internet connection
If your connection is unstable or slow, AI responses may take longer. Try switching to a stronger Wi-Fi network or using ethernet.

4. Background apps using your microphone
Apps like Zoom noise suppression, Krisp, CleanVoice, etc. can add latency.

Tips to reduce delay:

  • Close unnecessary apps
  • Use a stable connection
  • Restart Smog before an important meeting
  • Check that no other app is processing audio first

With a clean environment and enough system resources, questions appear almost instantly.

You can choose between a monthly or yearly subscription.

  • You can cancel at any time from Settings → Account → Manage Subscription.
  • Your plan stays active until the end of the current billing period.
  • Payments for the selected period are non-refundable.

You can also manage upgrades, downgrades, and access your invoices directly from your account portal.

  • Guest: quick trial without account, with a very limited usage quota.
  • Free: account-based access with limited token quota.
  • Pro: full access to advanced features and models, with fair-use limits.
  • Lifetime: one-time purchase with Pro-level features, plus your own API key support.
Once your quota is reached, AI features are limited until your next eligible quota window or plan upgrade. You can upgrade any time from the pricing page.
Pro unlocks full product usage across core features. It is still subject to fair-use protections to keep the service reliable for everyone.
Yes. Lifetime includes future product updates. For AI usage, Lifetime supports Bring Your Own API Key, and model usage is billed by your API provider.
Yes. Upgrading your plan does not remove your local data.
Yes. If you need help choosing the best path (including billing edge cases), contact support: https://smog-ai.com/support.
Your paid access remains active until the end of your current billing period. After that, your account moves to Free limits.
Yes — you can use Smog on any computer you own.
Just note that your notes and data are stored locally on each device to preserve your privacy. They are not synced to our servers.
If you switch to a new device, make sure to copy your local notes or export them so you don’t lose anything.
You can transfer your license at any time from Settings → Account → Devices.

Yes.

You can:

  • Use the support page: go to
    https://smog-ai.com/support and scroll down to Account issues.
  • Or use your account portal to update your profile, email, or password directly.
From Account → Manage Subscription. Your access remains active until the end of the billing period.