We're here tohelp — fast.

Find answers instantly or reach us when you need to.

Quick Help

Choose your preferred way to get help

Email Support

Attach screenshots or a short screen recording.

Free:Community support • ~48–72h reply
Pro/Student:Priority support • <24h reply (business hours)
Pro/Student only

Live Chat

Real-time help during business hours. Off hours? Leave a message.

Mon–Fri, 10:00–17:00 CET

Video Tutorials

5 short videos to get you started quickly.

~2–3 min each

Popular topics

Getting Started

Features & Usage

Video Tutorials

Billing & Subscriptions

Manage your subscription, view invoices, and update payment methods.

Account Issues

Password reset, sign-in problems, or account recovery.

Still need help?

Send us a message and we'll get back to you as soon as possible

Drop screenshots or screen recordings here
PNG, JPG, MP4, MOV up to 20MB
Pro tip
A short screen recording speeds things up a lot! Use Loom or QuickTime.
You'll receive a confirmation email with ticket ID and estimated response time.

Community & Security

Shape the future of SMOG and report security issues

Feature Requests

Public board

Share ideas, vote on features, and see what's coming next. Your input shapes SMOG's future.

Shipped
In progress
Under consideration

Security

Found a security vulnerability? We take security seriously and respond quickly.

Report to:
security@smog.ai
24–48h acknowledgment • No bounty program
Include: affected versions, reproduction steps, impact assessment, and your contact info.
All systems operational

Check the status page for updates